Privacy Policy
Simply Hampers ("we", "our", "us") values your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit or make a purchase from our website simplyhampersuk.net (the "Site").
By using our Site, you consent to the practices described in this policy.
1. Information We Collect
We collect and process the following personal data when you interact with our website:
a) Personal Information You Provide
When you make a purchase or attempt to make a purchase through our Site, we collect or handle the following information:
- Name
- Billing and shipping address
- Payment information (e.g., credit card numbers)
- Email address
- Phone number
If you contact us via email or contact form, we may collect additional information necessary to fulfil your request.
b) Automatically Collected Information
When you visit the Site, we automatically collect certain information about your device, including:
- IP address
- Browser type
- Time zone
- Cookie information
- Pages visited and how you interacted with our Site
We collect this information using cookies and similar technologies. Please see our Cookie Policy for more details.
2. How We Use Your Information
We use your personal information to provide, maintain, and improve our services, including:
- Processing your orders, handling payments, and delivering your hampers.
- Communicating with you about your order status, promotions, or any other updates.
- Screening for potential risk and fraud (especially with your payment information).
- Analysing site usage to improve the functionality of the Site and enhance user experience.
- Adhering to legal obligations (e.g., accounting or tax requirements).
3. How We Share Your Information
We may share your personal information with third parties to help us use your information as described above. This includes sharing your information with:
- Shopify: Our online store is hosted by Shopify. Your personal data is processed by Shopify in accordance with their privacy policy, which can be viewed here: https://www.shopify.com/legal/privacy.
- Payment Processors: We use third-party payment processors to facilitate payments (e.g., Stripe, PayPal). These providers handle your payment information securely and are compliant with applicable regulations.
- Shipping Partners: To fulfil your orders, we share your shipping address and contact details with our delivery partners.
We may also share your information to comply with legal requirements, protect our rights, or prevent fraud.
4. Your Rights
Under UK and EU data protection law (GDPR), you have the following rights:
- Access: You can request a copy of the personal data we hold about you.
- Rectification: If your information is inaccurate or incomplete, you have the right to request a correction.
- Erasure: You can request the deletion of your personal data in certain circumstances.
- Restriction of Processing: You have the right to request that we stop processing your personal data under certain conditions.
- Data Portability: You can request that we transfer your data to another organisation or directly to you, where feasible.
- Objection: You may object to us processing your data for direct marketing or other legitimate purposes.
To exercise any of these rights, please contact us at privacy@simplyhampers.co.uk.
5. Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes we collected it for, including complying with legal, tax, or accounting obligations. For example, we may retain your order information for tax and accounting records.
6. Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to safeguard the data we collect online.
7. Cookies
Our Site uses cookies to enhance your experience, collect analytical data, and assist in marketing efforts. By using the Site, you consent to our use of cookies. For more details, please refer to our Cookie Policy.
8. Third-Party Links
Our Site may contain links to third-party websites. Once you click on these links and leave our Site, we are no longer responsible for the protection and privacy of any information you provide while visiting these third-party sites. Please review their respective privacy policies for more information.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on our Site. Please review this policy regularly for any updates.
11.Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Simply Hampers UK Ltd
Email: privacy@simplyhampers.co.uk
Phone: 02380 981 881
Last updated: 13/09/2024